If you own a Sony Xperia 1 VII, this notice is important. Sony’s Japanese support site reports that a number of units are suffering from unexpected power problems.
What problems are being reported?
Some Xperia 1 VII devices may:
- Shut down without warning
- Reboot repeatedly
- Refuse to power on at all
What is Sony doing about it?
Sony is actively investigating and preparing a permanent fix. In Europe, the company is still determining how many phones—and which specific production batches—are affected. Early indications suggest only a limited batch is involved.
Back up your data now
Until Sony rolls out a solution, the company strongly recommends that you back up all important data (photos, documents, contacts, etc.) so you won’t lose anything if your phone stops working.
Temporary work‑arounds you can try
If you’re already seeing any of the symptoms above, give these steps a shot:
- Force‑restart the phone
- Press and hold the Power button and the Volume Up button together for about 20 seconds (or until the phone vibrates).
- Make sure you’re on the latest software
- Go to Settings → System → Software update and install any available update.
When to contact Sony
If the work‑arounds don’t solve the issue, Sony urges you to reach out to the Sony Contact Center right away. Reporting your case helps Sony track the problem and offer tailored support.
Sony’s apology
Sony has apologized for the inconvenience and assures customers that a more permanent fix is in the works.
Bottom line
Xperia 1 VII owners should stay alert. If your phone shows any of the symptoms listed above, try the quick fixes and contact Sony without delay. Back up your data, keep your software updated, and watch for further announcements from Sony.